Satisfaction Guarantee
We strive to ensure every guest is satisfied with their experience. If you are not happy with your service, please notify us immediately or before check-out. For any quality issues, please inform us 24 hours after service for a resolution.
Service Guarantee
We take pride in our quality products and craftsmanship. While rare, we will fix breaking, chipping, lifting, and peeling within 7 days for all nail enhancements, except:
- Jewels, rhinestones, or delicate nail accessories
- Regular nail polish
Pricing
We have transparent pricing. All service charges pre-service and any additional charges that may have arisen in-service are communicated to our clients. Failure to pay the full amount will result in legal actions.
There is a 2% discount for cash payments. The use of counterfeit money will result in legal actions.
Refunds
- All services are non-refundable.
- We will be happy to provide corrective services within the 7-day guarantee period.
- Corrective services will be offered for quality issues, not a change in preference (i.e., "I don't like the color," "I want to change the shape/design," etc.).
Medical Disclosure
- All service tools are fully disinfected and sterilized after each use.
- All disposable liners and single-use products are discarded after each use.
- Diabetic guests must inform the front desk at check-in for specialized service.
- We will not be held liable for any allergic reactions that customers did not disclose at check-in.
- We will not remove ingrown toenails, as it is a medical procedure that is not permitted by TDLR.
- We will not service individuals with contagious nail conditions, open wounds, or illnesses that may pose a risk to public safety.
Right To Refuse Service
- We reserve the right to refuse service to anyone at our discretion.
- We will service customers with repeated no show/late appointments as walk-ins.
- Being more than 10 minutes late for your appointment may result in cancellation.
Gift Certificates
- Non-replaceable if lost, stolen, damaged, or destroyed.
- Must be presented at check-out.
- Non-refundable, non-exchangeable, and non-redeemable for cash.
- Expires 1-year from the purchase date.
Alcoholic Beverages
We offer 1 complimentary drink per customer per hours.
Personal Property Responsibilities
Customers must safeguard their own valuables.
Citris Nail Spa is not responsible for lost/stolen items.
Thank you for your cooperation in maintaining a safe, clean, cordial and relaxing environment for all guests and staff.